Frequently Asked and Questions

How to make a booking?

  • Find your tour packages that you want to book on
  • Click the booking button or booking link and you will redirecting to our reservation form.
  • Fill the reservation form available on each services.
  • Make sure you completed the form with your valid email.
  • Try to describe if any your special request on the "Request" box available on the form.
  • After you completed the form (including test), click "Submit" to send your reservation.
  • Success message will be shown, please check your email and make sure you get our auto reply.
  • If you not get our auto reply, its my be you entered a wrong email address but your reservation still sent to us. In this condition, please resend your email address to our email.

How long does it take to get the reply?

  • After we get your reservation, we will replay asap (24 hours guarantee).
  • For last minutes booking you better directly to call us to ask the availability.
  • If your request is not available, we will suggest you at other services as an option.
  • If you not get our replay, you can send the inquiry progress to our email or also you can call us.

How to pay?

  • Every services company have a different conditions about payment, therefore we will need at least 50% deposit to guarantee the booking or full prepayment in certain periods refer to the booking condition.
  • For online payment, we will send you the link to finish your payment with additional 4% for Bank charge and Online fee.
  • Instead of requesting your credit card number to secure the booking, we will lead you for online payment of deposit or full payment with Visa or Master card in US dollars.
  • We will collect the balance of payment upon your arrival in Bali , either cash or by credit card in IDR or USD.
  • We do accept cash / travelers cheque / Visa / Master Card for some services but the car charter please pay by cash to driver.
  • An additional bank charge of 4% will be applied for payment by credit card.
  • Upon request, we will send you the reservation voucher to be shown on your arrival.

What does include in the special internet rates?

  • Our rates are including tax and service with breakfast for hotel booking.
  • Breakfast for two person is included in most hotels.
  • Other benefits is transport service for some area in Bali.

How to cancel the reservation?

  • For cancelation is refer to the hotel or services cancellation policy.
  • Please send us your cancelation email immediately.
  • A cancellation fee is only applied refer to the cancellation policy.
  • For some condition, your deposit will be hold to your other booking with us.

Why book through

  • Bali Suta is supported by professional teams who have been involved in tourism activities for more than 12 years.
  • Your reservation and inquiries are replied personally which is fllexible and referred to the best possible situation.
  • based in Bali and we are glad to meet you personally at your hotel for any further assistances you may require during your trip in Bali.
  • We provide 24 hours phone contact or messages for any assistances at +62817348687 (Whatsapp is available).
  • Our priority is tourists satisfaction as much as possible not to make them disappointed because we love Bali and we want them loves too.

If you have any questions, please email us.